Warranty terms.

ডোর ক্লোজার — ১ বছরের রিপ্লেসমেন্ট গ্যারান্টি।

• What's covered: Oil leakage, spring failure, hydraulic damping loss — any manufacturing defect that shows up within 12 months of purchase.
• What we do: Bring the defective closer + your invoice to any showroom. We swap for a new unit, same model. No forms, no wait.
• Even if you've lost the invoice: If we can find the transaction in our POS by your phone number, that counts. Always give your phone number at purchase.

সেন্টার লক — ৬ মাসের রিপ্লেসমেন্ট।

• What's covered: Cam failure, key jamming, cylinder tumbler defects.
• What we do: Bring the lock + one working key + your invoice. We swap for the same model or nearest equivalent.
• Master-keyed sets: If you bought a matched master-key set and one lock fails, we replace with a lock keyed to the same master. Keep the master key safe.

রিভেট, স্ক্রু, হিঞ্জ, হ্যান্ডেল — গুনগত মানের নিশ্চয়তা।

• Batch defects (over 1%): If a carton has more than 1% defective pieces, bring the carton back with your invoice within 30 days. We replace the whole carton.
• Wrong item shipped: If we packed the wrong code, we swap it — even 3 months later. Our error, our fix.
• Individual defects (under 1%): Small numbers of defective pieces are within trade tolerance and not covered — this is industry standard for consumables.

আঠা, সিলান্ট — শেলফ-লাইফ গ্যারান্টি।

• Cure failure inside shelf life: If a sealed cartridge fails to cure and the batch date is within shelf life, replacement is free.
• Expired stock: We rotate stock so what's on our shelf is fresh. If we ever hand you an expired cartridge, we replace it and give you a free cartridge for the inconvenience.

যা কভার করা হয় না।

• Physical damage — dropped, hammered, forced installation.
• Modifications — filed cams, drilled bodies, changed springs.
• Corrosion from installation in unsuitable environments (e.g. non-marine hinges installed in coastal humidity).
• Wear-and-tear beyond the rated cycle count. A 500,000-cycle closer isn't defective after 500,001 cycles.
• Consequential damages — we replace the failed item, not doors it may have damaged, appointments missed, etc.
• Third-party purchases — if you didn't buy it from us, we can't warrant it. Same product code, different importer, different story.

দাবি করার পদ্ধতি।

1. Bring the item + your invoice to any of our showrooms. Walk-in or call ahead.
2. Explain what happened. We inspect on the spot — 90% of claims are resolved same-day at the counter.
3. Complex claims: If we need to send the item back to Guangzhou for factory inspection, we give you a loaner unit while it's away. Typically 3–4 weeks.
4. Delivery orders: If you can't come in person, WhatsApp us with photos and the invoice number. We can dispatch a replacement with our next delivery to your area.